1. RETURN POLICY
In order to ensure your total satisfaction, a Customer or a recipient of a gift of Monaco Jewelers products (a “Gift Recipient”) may return Monaco Jewelers products in accordance with the return and exchange policy set forth below. Returns of Monaco Jewelers products that are not in compliance with the conditions and time frames set forth below may be rejected by Monaco Jewelers and will be sent back to the Customer or Gift Recipient, as the case may be.
1.1. Return Period
Monaco Jewelers allows the Customer or Gift Recipient to return Monaco Jewelers products purchased on the Website or through the Customer Contact Center within five (10) days following receipt, but subject to the further terms and conditions set forth below.
1.2. Return Process
Products that have been purchased on the Website or through the Customer Contact Center may be returned to the Monaco Jewelers distribution center, at the following address: Monaco Jewelers, Attention: E-Commerce Returns, 33955 Doheny Park Road, San Juan Capistrano, CA 92675; or at the Monaco Jewelers retail location at the same address.
If a Customer or Gift Recipient wishes to return a product to the Monaco Jewelers distribution center, then such person must comply with the following steps:
i) Call the Customer Contact Center at 1-949-489-3510 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Monaco Jewelers,
ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,
iii) Include the completed return form with the product, all its accessories, the Product Manual, the Certificate of Authenticity, the Warranty Card and all other documents, in its original box and delivery package,
iv) Seal the delivery package and affix the pre-paid delivery label to it,
v) Bring the package to any Fedex location or call Fedex to arrange pick-up. Package must be insured for the full retail cost of the item(s).
Should the Customer or Gift Recipient decide to return a purchased item within the 10-day period, Monaco Jewelers and Customer or Gift Recipient, as the case may be, agree that Monaco Jewelers maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Monaco Jewelers is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Monaco Jewelers accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Monaco Jewelers distribution center will be eligible for a refund.
Upon receiving a return, Monaco Jewelers will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
1.3. Conditions to Return a Product
Monaco Jewelers products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Monaco Jewelers will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Engraved or embossed Monaco Jewelers products cannot be returned to Monaco Jewelers for exchange or refund.
Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by Monaco Jewelers to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Monaco Jewelers will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Monaco Jewelers will proceed with the applicable refund or exchange.
1.4. Refunds and Merchandise Credit
Should a product be returned to the Monaco Jewelers distribution center, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund. A Gift Recipient may, however, be entitled to merchandise credit as provided below.
Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer. In the case of a return to the Monaco Jewelers distribution center, then if a Customer’s return complies with the return policy, Monaco Jewelers will use reasonable efforts to credit the refund to the Customer’s credit card no later than ten (10) days after receipt of the returned item by the Monaco Jewelers distribution center.
The Customer or the Gift Recipient may return a product to a Monaco Jewelers retail location, the individual making the return being entitled to receive boutique merchandise credit only. No cash or credit card refunds will be issued in respect of a return to the Monaco Jewelers retail location. Store merchandise credits can only be applied to products purchased in the Monaco Jewelers retail location and cannot be applied to products purchased through the Website or Customer Contact Center.
Customers and Gift Recipients may be permitted to exchange a product purchased on the Website or through the Customer Contact Center for another Monaco Jewelers product if the product to be exchanged satisfies the conditions of the return policy.
Monaco Jewelers will send an invoice to the Customer which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by Customer or the amount that the Customer is entitled to receive, as indicated below.
Should a product be returned for exchange to the Monaco Jewelers distribution center by a Customer or Gift Recipient, the Customer will be entitled to receive a refund of the price difference if the product to be exchanged is more expensive than the desired Monaco Jewelers product. A Gift Recipient that wishes to exchange a Monaco Jewelers product can do so either via the Monaco Jewelers distribution center or by visiting the Monaco Jewelers retail location. A Gift Recipient who instead chooses to proceed through the Monaco Jewelers distribution center should follow the procedures set forth in the abovementioned return process.
1.6. Defective products
Monaco Jewelers is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product which seems to be damaged, you may return it to Monaco Jewelers in accordance with the return policy. Upon receipt, Monaco Jewelers may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Monaco Jewelers, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:
i) Monaco Jewelers may send you the same product in the exact same size, subject to availability,
ii) Monaco Jewelers may propose an exchange for another Monaco Jewelers creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or
iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.