RETURN, EXCHANGE & LAYAWAY POLICYWe want you to be completely satisfied with your purchase. Customers and recipients of gifts purchased from Monaco Jewelers (“Gift Recipients”) may return or exchange eligible merchandise in accordance with the terms below. All returns are subject to inspection and approval by Monaco Jewelers. Merchandise that does not meet the requirements of this policy may be refused and returned to the Customer or Gift Recipient. 1. Return PeriodEligible products purchased through MonacoJewelers.com or through the Monaco Jewelers Customer Contact Center may be returned within ten (10) calendar days of delivery. All merchandise must meet the return conditions described below. 2. How to Make a ReturnProducts purchased through our Website or Customer Contact Center may be returned by mail or in person to: MONACO TRADE., L.P Returns by MailBefore shipping any merchandise back to Monaco Jewelers:
Monaco Jewelers does not provide or reimburse return shipping or insurance costs unless Monaco Jewelers specifically agrees otherwise in writing or determines that an error was made by Monaco Jewelers. The Customer or Gift Recipient must retain all shipping receipts, insurance documentation, tracking information, and proof of delivery until the return has been fully processed. Monaco Jewelers is not responsible for merchandise that is lost, stolen, damaged, misdirected, or otherwise not received while being returned. Responsibility for returned merchandise remains with the Customer or Gift Recipient until the merchandise has been received by Monaco Jewelers. Once a return is received, Monaco Jewelers will inspect the merchandise to determine whether it complies with this Return & Exchange Policy. 3. Return Condition RequirementsAll returned merchandise must be in the same condition in which it was received. Returned items must be:
Monaco Jewelers reserves the right to refuse any return if the merchandise has been worn, used, damaged, altered, resized, modified, or changed from its original delivered condition. Engraved, Personalized, Custom, or Modified ItemsItems that have been engraved, embossed, personalized, custom-made, specially ordered, resized, or otherwise modified at the Customer's request are not eligible for return or refund, unless Monaco Jewelers determines that the merchandise is defective. Watch Bracelet AdjustmentsIf a watch bracelet was sized or adjusted at the Customer's request, all original bracelet links removed during sizing must be returned with the watch. Missing links, components, accessories, packaging, certificates, documentation, or accompanying materials may result in the return being refused or may affect the amount of any approved refund or merchandise credit. Quality Control InspectionEvery return is subject to a strict inspection and Quality Control (“QC”) review by Monaco Jewelers. If returned merchandise does not meet our return requirements, Monaco Jewelers may refuse the return and send the merchandise back to the Customer or Gift Recipient. If the merchandise passes inspection, Monaco Jewelers will process the applicable refund, exchange, or merchandise credit. 4. Refunds and Merchandise CreditOnline and Customer Contact Center PurchasesFor eligible merchandise returned to Monaco Jewelers, refunds will be issued only to the original Customer who purchased the merchandise. Gift Recipients are not eligible to receive a monetary refund but may be eligible for an exchange or merchandise credit. Approved refunds will generally be issued to the original method of payment. Monaco Jewelers will make reasonable efforts to process an approved refund within ten (10) business days after the merchandise has been received, inspected, and approved for return. Banks, credit card companies, and other financial institutions may require additional processing time before the refund appears in the Customer's account. Shipping and Insurance ChargesOriginal shipping charges are non-refundable. Return shipping and insurance expenses are the responsibility of the Customer or Gift Recipient and are also non-refundable. An exception may be made if Monaco Jewelers determines that the merchandise was defective when delivered or that Monaco Jewelers made an error in fulfilling the order. Returns Made at Our Retail LocationEligible merchandise may also be returned in person to: MONACO JEWELERS Unless otherwise approved by Monaco Jewelers, merchandise returned directly to our retail location will be eligible for store merchandise credit only. Cash or credit card refunds will not ordinarily be issued for merchandise returned directly to the retail location. Store merchandise credit may be used toward qualifying purchases made at the Monaco Jewelers retail location and is not redeemable for cash. 5. ExchangesEligible merchandise purchased through the Monaco Jewelers Website or Customer Contact Center may be exchanged for another Monaco Jewelers product, subject to availability and approval. The merchandise being exchanged must comply with all requirements of this Return & Exchange Policy. If the replacement item is more expensive, the Customer will be responsible for paying the difference. If the replacement item is less expensive, an eligible Customer may receive a refund of the difference in accordance with this policy. Gift Recipients may receive merchandise credit rather than a monetary refund. Monaco Jewelers may provide an invoice or other documentation showing:
Gift Recipients may request an exchange through Monaco Jewelers or by visiting our retail location. 6. Layaway CancellationsLayaway purchases are considered a commitment to purchase the selected merchandise. If a Customer chooses to cancel a layaway for any reason before completing the purchase, a 15% restocking fee will apply to all canceled layaways. The applicable restocking fee will be deducted from any amount otherwise eligible to be returned or credited to the Customer. Any remaining eligible balance will be refunded or credited in accordance with the original payment method and Monaco Jewelers' applicable payment policies. The 15% restocking fee is intended to compensate Monaco Jewelers for administrative expenses and for removing the merchandise from available inventory during the layaway period. 7. Defective or Damaged MerchandiseMonaco Jewelers carefully inspects its merchandise and strives to ensure that every item meets our technical and aesthetic quality standards before shipment. If you believe your merchandise arrived damaged or defective, please contact Monaco Jewelers as soon as possible at 949-489-3510. The merchandise may be returned to Monaco Jewelers for inspection in accordance with this Return & Exchange Policy. After inspection, Monaco Jewelers will determine whether the merchandise qualifies as defective. Normal wear and tear, accidental damage, misuse, improper handling, neglect, or damage occurring after delivery is not considered a manufacturing or product defect. If Monaco Jewelers determines that merchandise is defective, we may offer one or more of the following remedies:
Any monetary refund will be issued only to the original purchaser and, where applicable, to the original method of payment. 8. Final Inspection and ApprovalAll returns, refunds, exchanges, merchandise credits, layaway cancellations, and defect determinations are subject to Monaco Jewelers' inspection and approval. Monaco Jewelers reserves the right to decline any return that does not comply with this policy, including merchandise that:
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